FAQs - a handy reference to answer your most frequently asked questions. 

• How do I Order?
• What are the Shipping Options?
• I'm overseas - Why order from Australia?
• Can I pay in my local currency? 
• How do you know your credit card information is secure?
• What other payment methods are acceptable?
• Are local import taxes payable? 
• Is my personal information private?

How do I Order?

We deliver direct Australia and Worldwide at greatly reduced prices to the RRP. To order:

1) Select Australian or International Prices ex GST at top of any category, if not already selected
2) Enter quantity of item and then Add To Cart to go to Shopping Cart Contents page. Go Back if you wish to add more items.
3) When finished ordering, select Proceed to Checkout to Add Shipping
4) Enter your billing and delivery addresses then click Continue. We advise customers who request delivery addresses other than their home address, such as a business address, to ensure that a reliable person is always available to take receipt from your local postal service during business hours.
5) Enter your credit card or other payment details. We will process the amount in Australian Dollars. The exact amount your financial institution charges which will appear on your credit card statement in your local currency depends on the conversion rate on the day they process it.

What are the Shipping Options?

We dispatch all orders by Australia Post. Delivery within Australia is within days for Regular Post or within 1 day for Express Post. For International orders, Air Mail, shipping time is 1-2 weeks. These options are selectable at checkout from a drop down box. Alternatively, prior to checkout, you can also request Insurance or ECI Express Courier International  (4 days) by ordering either option directly from the Shipping Category (just like ordering another product) and we add the additional cost to your order and confirm by email to you. We ask the customer to accept responsibility for deliveries to a Business address or PO Box address and also in the case of certain countries, where postal system delays are inherently problematic. (NB We recommend the Insurance option as Australia Post limit compensation to $50 in the unlikely event of the parcel being lost by them. Uninsured orders are at the customer's risk.)

I'm overseas - Why order from Australia?

HHBS is Australian based, enabling overseas customers to take advantage of international exchange rates and GST free overseas orders (Oz sales tax.) The quality of the Australian Natural Health industry is second to none - the industry is regulated by the Australian Therapeutic Goods Administration (TGA) who is the same body that regulate Pharmaceuticals and Medicines in Australia. Applying the same strict policies has helped establish Australia’s reputation for the highest standards of Complimentary Medicine Products in the World.  

Can I pay in my local currency?

All transactions are processed in Australian Dollars and your financial institution will convert it to your local currency if you are an international customer. If outside Australia you should see the price in your local currency next to the price in Australian Dollars automatically if you have Cookies enabled. If you are asked to accept a cookie from us, please do so to utilise this feature - or if you have cookies disabled, you may manually allow this cookie in Internet Options>Privacy>Sites by typing holistichealthandbeautyshop.com and clicking Allow. No usage tracks are recorded by this cookie and it's only purpose is to allow currency to be displayed in your local currency. To change currency, simply click on the converted price and make the change. International currency displayed is based on today's up to date bank exchange rates, but the actual currency conversion is dependent upon your financial institution's exchange rates at the time, so will vary marginally.

How do you know your credit card information is secure?

PayPal, Visa, Mastercard and American Express are all accepted. Your credit card details are fully secured. Our Website uses a Global Transaction Server verified by On Technology which is secured by 128bit SSL encryption technology (Secure Sockets Layer) for complete safety of customer data.. HHBS also has significant systems and procedures designed to detect the fraudulent use of credit cards. Please do not be offended if we contact you requiring additional verification of your credit details as this is for yours and our protection.

What other payment methods are acceptable?

At Checkout, you may also select Pay by Money Order (Australian Dollars Only.)

Are local import taxes payable?

All products we sell are Natural Supplements (not pharmaceutical) and are approved for sale in Australia by the Australian Therapeutic Goods Administration (which has helped establish Australia’s reputation for the highest standards of Complimentary Medicine Products in the World.) However, we must emphasise that we cannot check each product we sell in Australia with every country in the world’s customs or legal authorities and so our advice to all customers is that they must assume responsibility for this. Every legal effort is made by HHBS to minimize the likelihood of local Taxes and duties being imposed. All parcels are labelled either "Natural Supplements", "Skin Care" or "Essential Oils" as part of the official Customs Declaration Form. However we can not guarantee that taxes will not be levied or that items purchased are legal in any other country and in the event of this happening they are the responsibility of the purchaser. Smaller parcels dispatched by Air Mail significantly reduces the chances of Customs Taxes being imposed. In practice, we would have already withdrawn an item from sale to a particular country in the event of any previous legal difficulty.

Is my personal information private?

Totally. We use your email address to send an automatic order confirmation immediately you place your order and to respond to any further enquiries you may have. We use your delivery address to send your order and your billing address for credit card verification. We do not use your personal information for any other reason and have no 3rd party interest whatsoever. You may now create and log into a personal account, which enables you to recall your address information for future orders.